Autotask PSA Co-Managed IT User AddOn
1 Seat, 1 year, multilanguage MULTI, Subscription, Requires Autotask PSA user license, Per Seat Per Month license for Co-Managed functionality
Autotask PSA Co-Managed IT User AddOn by Kaseya is designed to bring service providers and internal IT teams together in one efficient working environment. With this expansion, organizations can collaborate more effectively, align tasks faster, and elevate support for end users
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Autotask PSA Co-Managed IT User AddOn by Kaseya is designed to bring service providers and internal IT teams together in one efficient working environment. With this expansion, organizations can collaborate more effectively, align tasks faster, and elevate support for end users. The result is better visibility into open requests, less duplicated effort, and a smoother handling of everyday IT processes.
This solution helps you organize co-managed support in a structured and transparent way. Employees gain clarity on who is responsible for each action, while IT teams benefit from a central place for communication, prioritization, and follow-up. That makes it easier to improve service quality while maintaining control over the full support chain. Whether it involves incidents, requests, or internal escalations, Autotask PSA Co-Managed IT User AddOn supports a consistent and professional approach.
Thanks to its close integration with the Autotask environment, information remains available in one place, enabling teams to respond faster and make better-informed decisions. This increases productivity, shortens turnaround times, and strengthens collaboration between MSPs and customer organizations. For businesses looking to streamline their co-managed model without sacrificing flexibility, this add-on offers a powerful and practical extension.
This solution helps you organize co-managed support in a structured and transparent way. Employees gain clarity on who is responsible for each action, while IT teams benefit from a central place for communication, prioritization, and follow-up. That makes it easier to improve service quality while maintaining control over the full support chain. Whether it involves incidents, requests, or internal escalations, Autotask PSA Co-Managed IT User AddOn supports a consistent and professional approach.
Thanks to its close integration with the Autotask environment, information remains available in one place, enabling teams to respond faster and make better-informed decisions. This increases productivity, shortens turnaround times, and strengthens collaboration between MSPs and customer organizations. For businesses looking to streamline their co-managed model without sacrificing flexibility, this add-on offers a powerful and practical extension.
- Improves collaboration between MSPs and internal IT teams
- Centralizes communication, tasks, and follow-up
- Supports fast and organized handling of requests
- Increases visibility, control, and service efficiency
